Last updated: 30 January 2026
- Introduction
Work Rest and Stay Group Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including when you make a booking, stay at our properties, visit our website, or communicate with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).
- Who We Are
Company name: Work Rest and Stay Group Ltd
Company registration number: 11620304
Registered address:
Unit 29 Highcroft Industrial Estate
Enterprise Road
Waterlooville
PO8 0BT
Email: info@workrestandstay.com
Work Rest and Stay Group Ltd is the data controller for the personal data we process.
- Personal Data We Collect
We may collect and process the following categories of personal data:
- a) Identity and Contact Data
- Full name
- Email address
- Telephone number
- Postal address
- Emergency contact details (if provided)
- b) Booking and Stay Data
- Booking dates and property details
- Number of guests
- Special requests or preferences
- Communications with us before, during, and after your stay
- c) Payment Data
- Payment status and transaction references
We do not store full payment card details. Payments are processed securely by third-party payment providers.
- d) Verification and Compliance Data
- Identification details where required by law or booking platforms
- Vehicle registration numbers (where parking is provided)
- e) Technical Data
- IP address
- Browser type and version
- Device information
- Website usage data collected via cookies
- How We Collect Your Data
We collect personal data when you:
- Make a booking directly with us or via third-party platforms (e.g. Airbnb, Booking.com)
- Contact us by email, telephone, website forms, or messaging services
- Stay at one of our properties
- Visit and interact with our website
- Leave reviews or feedback
- How We Use Your Data
We use your personal data to:
- Manage bookings and provide accommodation services
- Communicate with you regarding your stay
- Process payments, deposits, and refunds
- Comply with legal, regulatory, and safety obligations
- Protect our properties and prevent fraud
- Improve our services and customer experience
- Send important service-related communications
We do not sell your personal data to third parties.
- Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contract: To fulfil your booking and provide accommodation services
- Legal obligation: To comply with applicable laws and regulations
- Legitimate interests: To operate and manage our business effectively and securely
- Consent: Where you have explicitly agreed (e.g. optional marketing communications)
You may withdraw your consent at any time.
- Sharing Your Data
We may share your personal data with:
- Online travel agents and booking platforms
- Payment service providers
- Cleaning, maintenance, and property management contractors (where necessary)
- IT, software, and website service providers
- Professional advisers and regulatory authorities where legally required
All third parties are required to handle your data securely and lawfully.
- International Data Transfers
Some service providers may process personal data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
- Cookies
Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.
- Data Retention
We retain personal data only for as long as necessary:
- Booking and financial records: typically, 6–7 years for legal and tax purposes
- Guest communications: retained only as long as relevant
- Marketing data: until consent is withdrawn or you unsubscribe
- Your Data Protection Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
Requests can be made by emailing info@workrestandstay.com.
- Data Security
We implement appropriate technical and organisational measures to protect your personal data, including secure systems and restricted access. While we take data security seriously, no system can be guaranteed to be completely secure.
- Complaints
If you have concerns about how we handle your personal data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website and will show the date of the last update.
Cookie Policy
Last updated: 30th January 2026
- Introduction
This Cookie Policy explains how Work Rest and Stay Group Ltd (“we”, “us”, “our”) uses cookies and similar technologies on our website.
This policy should be read alongside our Privacy Policy.
- What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.
Cookies may be:
- Session cookies (deleted when you close your browser), or
- Persistent cookies (stored on your device until they expire or are deleted)
- Types of Cookies We Use
- a) Strictly Necessary Cookies
These cookies are essential for the operation of our website and enable core functionality such as:
- Page navigation
- Security features
- Booking or enquiry forms
These cookies cannot be disabled.
- b) Performance and Analytics Cookies
These cookies help us understand how visitors use our website so we can improve performance and usability. They may collect information such as:
- Pages visited
- Time spent on the website
- Error messages
Data is aggregated and anonymised where possible.
These cookies are only used with your consent.
- c) Functional Cookies
These cookies remember your preferences, such as:
- Language settings
- Location
- Previously entered information
They help provide a more personalised experience.
- d) Marketing and Advertising Cookies (if applicable)
These cookies may be used to:
- Deliver relevant advertisements
- Measure marketing effectiveness
- Enable remarketing through third-party platforms
Marketing cookies are only used where you have given explicit consent.
- Third-Party Cookies
Our website may use third-party services that set cookies, including:
- Booking and reservation systems
- Payment providers
- Analytics services
- Embedded content such as maps
We do not control these cookies directly. Please refer to the relevant third party’s cookie and privacy policies for more information.
- Cookie Consent
When you first visit our website, you will be shown a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Manage your preferences
You can change or withdraw your consent at any time.
- Managing Cookies
You can manage cookies through your browser settings, including:
- Viewing stored cookies
- Deleting cookies
- Blocking cookies from specific websites
Please note that restricting cookies may affect the functionality of our website.
- Cookie Duration
- Session cookies are deleted when you close your browser
- Persistent cookies remain until they expire or are manually deleted
Expiry periods vary depending on the cookie used.
- Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect legal, technical, or operational changes. The most recent version will always be available on our website.
- Contact Details
If you have any questions about this Cookie Policy, please contact:
Work Rest and Stay Group Ltd
Company registration number: 11620304
Registered address:
Unit 29 Highcroft Industrial Estate
Enterprise Road
Waterlooville
PO8 0BT
Email: info@workrestandstay.com