These conditions govern all bookings made (whether through website, email, telephone or other means) with Work, Rest & Stay (Portsmouth) Limited (“Work, Rest & Stay” “WRS” “us “we”) registered in England under number 09662318 whose registered office is at 93 Aldwick Road, Bognor Regis West Sussex, PO21 2NW. You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition by visiting or using our website you agree to comply with the Site Terms and these Booking Conditions.
Any booking made by you shall be deemed to be an offer by you to purchase the relevant apartment arrangements subject to these conditions. A contract between you and Work, Rest & Stay shall only come into existence:
If booking by telephone, once your Reservations Executive has confirmed acceptance of your payment details; or
If booking via our website or email and the requested apartment is available, once you receive confirmation by email of your booking. It is your responsibility to check your emails regularly and to advise us of any change to your email address.
In respect of all bookings relating to apartments not operated by WRS, Work, Rest & Stay acts as an introductory agent on behalf of our preferred suppliers. Your contract for such bookings will be with the actual preferred supplier. All such bookings will be also subject to the relevant preferred supplier’s conditions in addition to these conditions. The booker will be notified at the time of booking if further preferred supplier’s conditions will also apply. We reserve the right to refuse, at our sole discretion, any booking you make with us. It is the responsibility of the booker to notify WRS at the time of booking of the names of the relevant guests and whether they are adults or minors. Bookings for accommodation require at least one full name for each apartment. For maximum occupancy in an apartment see Clause 8 below. At WRS operated apartments, non-corporate bookings will not be accepted from any paying guests under the age of 25. Proof of identification and date of birth may be requested at check-in. Should proof of identification and date of birth not be presented on request, WRS reserves the right to cancel the booking.
Please check your details carefully before you book as incorrect or incomplete details may result in the booking being cancelled. Passport, visa and health requirements for you and your party are your responsibility. You are advised to ensure that you put in place appropriate travel insurance policies to cover cancellation, medical cover and cover for loss or damage to personal property during your stay.
To confirm your booking WRS requires in writing (email or post) your arrangements with contact details and head booking name. Telephone bookings are confirmed only when WRS has accepted the booking in writing. Should payment not reach WRS within the required time WRS reserves the right to suspend or cancel any bookings made. Any late payments will result in interest being charged on the sum due at a rate that is 6% above Bank of England base rate for the period concerned.
Payment should be made through the following methods of payment:
Debit or Credit Card (Visa, MasterCard, American Express, Diners, Switch, Solo, Maestro, Delta).
Company Cheque: – Sorry, Cheques are no longer taken as payment
Bank Transfer: GBP Sterling £ (Bank details are available on request).
Work Rest and Stay regards full payment to be taken at the end of each stay.
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Rates can go up or down. Rates quoted are based on the rates prevailing at the time a booking is confirmed (in the GBP £). Once a booking has been confirmed WRS will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of extra facilities provided (agreed in writing at the time). VAT is charged at the rate in force at the time of booking. As an agent for its preferred suppliers, WRS will pass on any rate increase in accordance with the conditions of the contract with your supplier as soon as we are made aware of the increase by your supplier.
3. Additional Charges
At Work, Rest & Stay operated apartments, additional charges include:
Telephone Calls: (where Provided) Telephone calls are charged separately. It is the guest’s responsibility to pay all telephone call charges incurred during their stay in an apartment. Sometimes, telephone call charges are provided by a 3rd party supplier. Where this arrangement exists, it is the guest’s responsibility to set up a charge account with the service provider direct (details available in the apartment).
Cleaning: WRS expects the apartments to be left in a reasonable state at all times. If, at WRS discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge on your final bill or within 24hours of your departure. When the duration of the reservation is in excess of 28 days, a discretionary final cleaning charge of up to £100 plus VAT may be charged. In addition, if an apartment is deemed unfit for occupation, the booker /guest will be obliged to pay compensation to WRS for loss of revenues in addition to the costs of cleaning and repair. WRS reserves the right to charge £100 plus VAT (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where smoking has taken place in a smoke free building.
Damages: Damages to the apartment or contents caused by the guest must be paid in full by the booker. In the event of any breakages or damage discovered after the guest vacates, WRS will notify the booker by e-mail within 1 week of the guest’s departure, providing a detailed breakdown of the issues and the cost of rectifying them. Where possible, photographic evidence will also be supplied. Inventories and condition reports can be provided at the beginning and at the end of the accommodation period if required at a cost of £25 + VAT.
Keys: WRS will issue the guest with sets of keys (as relevant) and extra keys are available on request. If the issued keys are not returned on departure a charge of up to £25 + VAT will be made to the booker. If between the hours of 10 pm and 8 am a guest locks themselves out of the property and/or the apartment and requires assistance to re-enter the property and/or the apartment, WRS reserves the right to charge £50 + VAT call out charge in addition to the charge for lost keys.
Call Outs: If the emergency call out number is used to call out the apartment manager between the hours of 10pm and 6am for any purpose other than an emergency, WRS reserves the right to charge the booker a call out fee of £50 plus VAT.
Storage of Luggage: Where facilities are available and at its discretion WRS can store guest’s luggage at an additional charge. WRS cannot be responsible for loss or damage to luggage or property therein.
Other Chargeable Services: Details of additional chargeable services at WRS operated and preferred supplier apartments are available on request; e.g. extra cleaning, additional laundry services, gym membership, mobile Sim cards etc:
4. Arrivals and Departures
Apartments are available for occupation from 12:00 noon on the day of arrival to 12:00 noon on the day of departure. Any additional hours of occupation outside the available times in each period of 24 hours will be charged as one extra 24 hoursunless otherwise agreed. Early check in/late check out cannot be guaranteed unless the booking is made from the night before arrival/for the night after departure. Key collection details will be provided to the booker prior to the check-in date. Some apartments operate manned receptions so access and other relevant details will be provided only after a booking is confirmed. It is then the booker’s responsibility to ensure that the guests have all the keys, access codes and other relevant information, provided to them by WRS, to allow guests to access the apartments.
5. Changes and Cancellations
Once a booking has been confirmed by us, should you wish to change your booking, all requests for changes must be made in writing and WRS will do their best to help. Where changes can be made an administration fee of £25 + VAT per booking will be payable to WRS once any change has been made together with any other resulting costs (for example any increase in price).
All changes of date are subject to availability. Should any change be rejected, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee.
WRS`s cancellation policy is set out below, however, where WRS acts as an agent for a preferred supplier the cancellation determined by that supplier and may differ from WRS’s own policy. Where this is the case, the cancellation policy will be notified to you at the time of the booking. We will email the cancellation policy to the booker when we respond to their enquiry/reservation and repeat it when we confirm the booking.
Requests for cancellations and changes must be made by contacting WRS`s Reservation Team during office hours. Any cancellation or change notified directly to the Preferred Supplier will not be effective. Bookings not changed or cancelled through WRS will be subject to a 100% charge.
All cancellations must be confirmed in writing (email is acceptable). Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each apartment within a booking:
Transaction fees are non-refundable.
Stays of less than 7 nights:
WRS must receive notification of cancellation for bookings from 1 to 6 nights, at least 7 days prior to midday on the day of arrival. Cancellations received less than 7 days prior to arrival will be subject to 100% cancellation charge.
Stays of 7-27 nights:
WRS must receive notification of cancellation for bookings from 7 – 27 nights at least 7 days prior to the actual arrival date. Where notification of cancellation is received less than 7 days prior to the arrival date WRS will apply a minimum cancellation charge of 7 nights accommodation.
Stays of 28+ nights:
WRS must receive notification of cancellation for bookings of 28 nights plus, at least 28 days prior to the actual arrival date. Where notification of cancellation is received less than 28 days prior to the arrival date WRS will apply a minimum cancellation charge of 7 nights accommodation.
WRS defines a group as being three apartments or more being booked in the same location for similar dates. For group bookings, the minimum cancellation charges that will apply per group booking regardless of length of stay, are the same as for stays of 28+ nights as detailed above.
If you wish to extend a stay, WRS requires notice in writing/email. Please give as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Failure to give WRS notice in writing of an intention to extend a stay may result in your apartment being booked by another guest.
Where notice of intention to extend your stay has been given, an invoice for the requested extended period will be sent to the billing address provided at the time of booking or otherwise indicated and payment must be made by return.
No administration fee is payable when a booking is extended.
7. Accommodation and Occupancy
All apartments are occupied as serviced apartments and on the basis that no rights of tenancy are created, If this contract is with an individual person (as opposed to a company) then by entering into this agreement the person is declaring that the apartment booked is not his/her principal place of residence. WRS acts as an agent on behalf of its preferred suppliers in relation to the accommodation owned or controlled by those preferred suppliers. Reasonable care has been taken that the content of the WRS website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on the WRS website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that WRS cannot check the accuracy of all information provided by its preferred suppliers. WRS reserves the right to notify you of any changes to the published content as they are made aware of it. Given the above factors, WRS does not warrant that any of the content on the WRS website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. WRS’s web site may link to other web sites and WRS is not responsible for the data policies, content or security of these linked web sites.
You should note the following points about Work, Rest & Stay operated and preferred supplier apartments:
Apartments are individual and vary in style, size and layout so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival;
The WRS website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan;
The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, WRS or the preferred supplier may refuse access to the accommodation and either reserves the right to charge for additional apartments;
You and your party must comply with any rules and regulations set by WRS, if the apartment is WRS operated, and/or the preferred supplier in relation to their apartments. In any event we recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security;
You and the other members of your party are responsible for payment of any charges made for use of facilities, such as but not limited to telephone calls, additional laundry services, additional parking and for any other fees levied by WRS and/or the preferred supplier (under these or the preferred supplier’s conditions) for the use of amenities (see Clause 4 above);
WRS Accommodation might not be able to operate heating and air-conditioning at any one time.
Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
WRS shall use reasonable endeavours to retain any items left in apartments for up to 3 months after the guest’s departure date. Please email email@example.com for enquiries relating to any lost items.
In relation to WRS operated apartments the following restrictions apply as standard. There may be other restrictions at preferred supplier apartments. Full details are available on request:
Smoking: WRS operates a non smoking policy in all apartments and inside the buildings. Smoking may also not be allowed in preferred supplier apartments and should you wish to smoke during your stay you are responsible for complying with current legal restrictions on smoking in public places.
Pets: WRS regrets that pets are not allowed in the apartments.
WRS is responsible for its own operated apartments, subject to these conditions. WRS acts as an agent for its preferred suppliers and any contract relating to an apartment owned by a preferred supplier is made direct with the booker/guest and that preferred supplier and, other than its general management and booking obligations detailed in these conditions, WRS shall not be liable to any party for any amounts in relation to any acts or omissions under or in relation to that contract or the relevant preferred supplier apartment. WRS is not responsible for the theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore you are advised to ensure you have appropriate insurances in place.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with WRS and these conditions shall apply in their place. However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes the liability of WRS for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by WRS, or any liability that cannot by law be excluded.
Subject to the paragraph above, WRS shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify WRS against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by WRS arising out of or in connection with your, or your business’, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, WRS’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to WRS under your booking.
Many apartments advertised on the WRS website or on WRS printed literature are owned and operated by preferred suppliers. Whilst WRS endeavours to ensure the highest standards for preferred supplier’s apartments, it does not warrant that, in booking these apartments on your behalf, the apartment is managed in accordance with local national laws including health and safety and insurance. You also understand that although a preferred supplier may comply with local national laws, the rights and remedies under such laws may be different to that of England and Wales.
WRS shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. The following shall be regarded as examples of such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.
Other than in relation to death or personal injury caused by WRS’s negligence, or any other liability that by law cannot be excluded or restricted, WRS’s liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with WRS.
Although WRS will make every effort to ensure that guests enjoy a peaceful stay, WRS cannot guarantee, or be held responsible for any failure or interruption of, services to the apartment or the building, including electricity, air conditioning, water or any damage, telephone, broadband, internet and other communications, disruption or noise caused as a result of repair works being carried out in another part of the property. However, upon notification by a guest/booker, WRS will use its best endeavours to maintain and rectify (within a reasonable period of time) all services and issues (within reason) to WRS operated apartments, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period. Telephone charges may be levied and Sky packages that include internet, telephones etc can be arranged on request. Guests are not permitted to remove SKY cards or contact SKY to change their subscriptions at any time, and if this takes place a £50 + VAT charge will be applied to the next billing period.
11. Feedback and Complaints
WRS aims to deliver the best possible service, but in the unlikely event that you are dissatisfied with the service offered, you should notify WRS in writing or by email as soon as possible in relation to any complaint about the booking service. In relation to any complaint about the apartment, you should notify the apartment manager as soon as possible in the first instance, details of which are within the Information Pack found within each apartment. If the problem cannot be resolved during your stay, you should write to Work, Rest and Stay Ltd, 7 Dukes Court, Bognor Road, Chichester, West Sussex PO19 8FX, United Kingdom or you can call us on 01243 773 838 or email firstname.lastname@example.org . Our policy is to acknowledge any complaint within five working days, advising you of who is dealing with your concerns and attempt to address them.
WRS reserves the right to change these conditions from time to time. Should guests be in breach of any of these conditions, WRS reserves the right to request that guests vacate their apartment within 24 hours. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.